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What You Agree To When You Use ih baje

These terms set out the rules between you and ih baje when you open an account, deposit through bKash, Nagad, or Rocket, and use our lobby.

Account eligibilityDeposit and withdrawal rulesWallet use: bKash, Nagad, RocketDispute processAccount closure terms
ih baje What You Agree To When You Use ih baje
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security is tied directly to your registered mobile number and the wallet you use — whether that's bKash, Nagad, or Rocket. We use that connection to verify every withdrawal request and flag any activity that doesn't match your usual pattern. Here's exactly how we handle the key areas:

Login and Access Security

Every login session is tied to your registered number. Unusual access from a different device triggers a verification step before the session is permitted to continue.

Data Handling and Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold at any time through support.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are verified against your original registration details. If those details change, you'll need to submit a fresh verification before the next withdrawal.

How to Request Changes

To update your registered wallet number or request account data removal, contact support via live chat or email with your account ID and the change you need made.

TERMS SUPPORT

Questions About Your Account Terms

If any part of these terms is unclear — whether it's about your wallet balance, a transaction dispute involving bKash or Nagad, or an account restriction — our support team can walk you through it. Reach out through any of the channels below and we'll respond as quickly as we can.

Team online

Live Chat

Start a chat from your account dashboard. For terms-related questions, include your account ID and the specific section you're asking about.

Email Support

Send your query to our support address. For deposit or withdrawal disputes via Rocket or Nagad, attach the transaction reference from your wallet app.

Help Centre

Our help centre has a dedicated section on account terms, wallet rules, and eligibility. Search by topic or browse by section for a quick answer.

Common Questions on Our Terms

Here are the questions we get most often about these terms. If yours isn't listed, live chat is the quickest way to get a direct answer.

Yes, if you register and access the platform from Bangladesh. That said, eligibility also depends on your specific local law and region. We recommend confirming your legal position before opening an account.

Contact support with the transaction reference from your bKash app. Our team checks the payment gateway record against your account wallet and resolves confirmed discrepancies as a priority.

Yes, we may update these terms when our services change or when legal requirements shift. We'll notify you through your registered contact before major changes take effect, giving you time to review.

A suspended account places a hold on outgoing transactions, including Nagad withdrawals. The hold stays in place while we review the suspension reason. If the account is cleared, the withdrawal is processed normally.

Submit a closure request through live chat or email with your account ID. Once verified, any remaining balance is transferred to your registered Rocket number after we complete the standard wallet check.

Game and wagering rules sit within the full terms document, accessible from your account settings page. If you need a specific clause explained, our support team can point you to the right section.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.